I am unsure where to start, so perhaps the beginning is best. I emailed a quote request, received a response quite promptly and Ruth made the boring drive out to the old homestead. She was lovely and pleasant, thoroughly professional but not "corporate stuffy." Later that morning, I received the estimate, which admittedly was much simpler than most. I have moved from New York to Las Vegas to Phoenix to Nashville to San Antonio to Minnesota, all professional transports, mostly including full pack service; the paperwork involved in just the estimates were extensive. This was refreshing, though I worried I might not have enough to "analyze." Hence, I went to Yelp, and I'm very glad I did.
Probably the most notable difference between RJ and the others (and I've used United, Allied and Atlas in the past) was the essence of their teamwork. Previously it seemed that the driver was essentially the 'leader' and the 'mover muscle' was dispatched from each local outlet. This resulted in a bunch of guys independently just manhandling stuff onto and off of the truck. RJ, however, dispatched a "team" of muscle AND leadership. Tyler, Patrick, Dan and Francisco worked cohesively and with intensity, clearly of a practiced nature. They were friendly, professional, funny and (fortunately for me) very understanding when I reached the "overwhelmed and shut-down" point. (I was losing 1000 sq ft in a downsize AND gaining my elderly father and all his stuff, but I seemed to have not taken that into account when placing the items in the new house. By the time they had finished, I was somewhat catatonic.)
Another refreshing change - NO DAMAGE. ZIP. NADA. NONE. (And I've got a LOT of heavy, valuable items, including but not limited to fitness equipment, safes, medical equipment, a monstrous king bedroom suite fit for royalty, glass, mirrors and tables with marble and beveled edges, etc.) Did I mention the move came in UNDER estimate?!
Overall, this was a win/win/win - and it doesn't get any better than that!
Very happy with the moving experience! I had to be out of my previous apartment by noon and could not be in the new apartment until the following day, and the company was able to accommodate that with no issues. Team showed up at the time they said they would, wrapped and loaded all my furniture and boxes quickly, and stored everything on the truck overnight. Next day, they again showed up on time, unloaded everything quickly, and helped me arrange the furniture the way I wanted it. At the end, I was informed that I would even be receiving a credit, since I had prepaid for more hours of work than they ended up actually needing to perform - very impressive.
Ruth was also extremely thorough and helpful through the whole process of determining an estimate and booking the job. Another perk which I loved is that they are able to provide used boxes for free (as long as you return them afterward). Gathering boxes is always a pain, so this made the process that much easier.
I would definitely use them again!
RJ Moving rocks! I sold my house and needed to relocate my 76 yr old mom to a relative; meanwhile moving the furniture to storage. To me this is not a "normal move". I received a quote over the phone. Ruth walked me step by step and we arrived at a very close estimate. I compared with two other moving companies and I am glad that I chose RJ. The movers arrived on time, carefully handled the items to their truck and our truck with minimal supervision. The young movers were courteous and helpful. RJ sent me a follow up email the same day and informed me of the credit they are going to give me. I will use RJ again when I move next time.
They were fantastic. From the first visit with Ruth, we knew exactly what to expect, and then we were delivered exactly what we expected on the day of the move. The movers arrived on time and were friendly and professional. Our items were taken care of (I don't think anything was borken!) and we would hire them again! They made what could have been a very stressful day much easier! Thank you!
We have unpacked pretty much everything so I have finally found a moment to sit down and say THANK YOU to you and your wonderful team. We loved working with you, it was such a pleasure, you made our move so easy and smooth! We really appreciate all the support you gave us from quoting to organization, to support on the day. The crew did an amazing job, were fast, courteous, helpful, calm and STRONG! Thank you so much for making it so great, we really appreciate all you did. (November 2015)